ace4 Terms & Conditions

01 Acceptance of Terms

By accessing, registering on, or using the ace4 platform at ace4.io (the "Platform"), you ("the Player", "you", or "your") acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions ("Terms"), along with any additional rules, policies, and guidelines published on the Platform from time to time, including ace4's Privacy Policy and Responsible Gaming Policy.

If you do not agree to these Terms in their entirety, you must immediately cease using the Platform and close your account by contacting ace4 support. Continued use of the Platform following any modification to these Terms constitutes your acceptance of the revised Terms.

02 Eligibility & Registration

2.1 Age Requirement

The ace4 Platform is strictly available to individuals who are aged 21 years or older. By registering, you confirm that you meet this age requirement. ace4 reserves the right to request proof of age at any time. Any account found to be held by a person under the age of 21 will be immediately suspended, and all funds in that account will be handled in accordance with applicable policies.

2.2 One Account Per Person

Each player is permitted to hold only one registered account with ace4. The creation of multiple accounts — whether under the same name, email address, payment method, device, or IP address — is strictly prohibited. ace4 employs automated detection systems to identify multi-accounting. Accounts found in violation will be suspended without notice and any balances may be forfeited.

2.3 Geographic Eligibility

ace4 is an internationally operated platform that accepts players from Bangladesh. You are solely responsible for ensuring that your use of the Platform complies with the laws of your jurisdiction. ace4 makes no representation that the services offered are legal in all locations. Players who access the Platform from restricted jurisdictions do so at their own risk.

2.4 Registration Information

You must provide accurate, complete, and current information during registration. This includes your full legal name, date of birth, email address, and any other details requested during the KYC (Know Your Customer) verification process. Providing false or misleading information constitutes a material breach of these Terms and may result in account closure and forfeiture of funds.

• Full legal name as it appears on a government-issued ID
• Valid email address that you own and regularly access
• Mobile phone number registered in your name (for bKash, Nagad, or Rocket verification where applicable)
• Date of birth (must confirm you are aged 21 or above)
• Residential address in Bangladesh

03 Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. ace4 will never request your password via email, live chat, phone, or any other channel. You must notify ace4 support immediately if you suspect that your account has been accessed without your authorisation. ace4 accepts no liability for losses resulting from your failure to keep login credentials secure.

3.2 Account Verification (KYC)

ace4 is required to verify the identity of all registered players before processing withdrawal requests. You may be asked to submit one or more of the following documents: a government-issued national identity card (NID), passport, or driving licence; a recent utility bill or bank statement as proof of address; and documentation confirming ownership of the payment method used to deposit funds (for example, a screenshot of your bKash or Nagad account confirming registration in your name).

Failure to provide satisfactory verification documents within the timeframe specified by ace4 may result in the suspension of withdrawal functionality and, in cases of suspected fraud, account closure.

3.3 Account Closure

You may request closure of your account at any time by contacting ace4 support. Prior to closure, all pending bets will be settled in accordance with the standard betting rules, and any remaining balance (after deduction of applicable bonuses that have not met their wagering requirements) will be returned to your verified payment method.

04 Deposits & Withdrawals

4.1 Deposit Methods & Minimums

ace4 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. Deposits are generally credited to your ace4 account within minutes of confirmation by the relevant payment provider. ace4 does not charge fees on deposits; however, your payment provider may apply their own transaction fees for which ace4 accepts no responsibility.

4.2 Withdrawal Processing

Withdrawals will only be processed to the same payment method used to make the original deposit ("same-source rule") and only to accounts verified as belonging to the registered ace4 account holder. The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 15 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within 1–3 business days for card transactions.

4.3 Withdrawal Conditions

• KYC verification must be completed in full before any withdrawal is authorised.
• Players must have wagered a minimum of the deposit amount at least once before a withdrawal request will be reviewed.
• Withdrawals of bonus funds are only permitted once all applicable wagering requirements have been met.
• ace4 reserves the right to request additional documentation before processing any withdrawal where fraud, money laundering, or bonus abuse is suspected.
• Withdrawals to third-party accounts or payment methods not registered in the player's name are strictly prohibited.

05 Bonuses & Promotions

5.1 General Bonus Terms

ace4 offers promotional bonuses to new and existing players from time to time. All bonuses are subject to the specific wagering requirements, time limits, minimum odds restrictions, and eligible game categories stated in the individual promotion terms. In the absence of specific terms for a given promotion, these general bonus terms shall apply.

5.2 Wagering Requirements

Bonus funds credited to your account must be wagered the number of times specified in the relevant promotion before any withdrawal of bonus-derived winnings can be made. Unless stated otherwise, real-money funds deposited into your account are wagered first; bonus funds are wagered second. ace4 tracks wagering progress in real time within the account dashboard.

5.3 Bonus Abuse

ace4 reserves the right to void bonuses and any associated winnings, and to suspend the account of any player who is found to be exploiting promotional offers through techniques including but not limited to: placing bets on all possible outcomes of an event (hedging), staking patterns that indicate risk-free bonus extraction, registering multiple accounts to claim bonuses multiple times, or coordinating with other players to exploit promotional conditions.

5.4 Modification and Withdrawal of Promotions

ace4 reserves the right to modify, suspend, or permanently withdraw any promotion at any time and without prior notice. Any modification will not affect bonuses already credited to a player's account prior to the change, provided all applicable conditions continue to be met.

06 Betting Rules

6.1 Placement of Bets

All bets placed through the ace4 Platform are final once confirmed by the system. It is your responsibility to verify the details of any bet — including selection, stake, odds, and market — before confirming. ace4 is not obligated to reverse or amend a confirmed bet on the grounds of player error.

6.2 Void Bets

ace4 reserves the right to void bets in circumstances including but not limited to: obvious pricing errors, events cancelled or abandoned before the minimum required period of play, events affected by match-fixing or corruption, system errors resulting in incorrect odds being displayed, or any other circumstance that renders a fair settlement impossible.

6.3 Maximum Winnings

ace4 applies maximum payout limits per market, per event, and per player per day. These limits are displayed within the relevant market at the time of bet placement. ace4 reserves the right to cap winnings at the stated maximum regardless of the theoretical return on a given bet.

6.4 In-Play Betting

In-play (live) betting markets are subject to suspension at any time during an event at ace4's discretion, including during critical moments of play. Bets placed and accepted during live play are final, subject to the void-bet provisions above. Connection interruptions or latency issues on the player's end do not constitute grounds for a bet to be voided.

07 Casino & Games Rules

All casino games available on the ace4 Platform — including live dealer games, slots, crash games, and virtual table games — are operated using certified Random Number Generator (RNG) technology or, in the case of live dealer games, physically dealt cards and wheels operated by trained professional dealers. Game outcomes are determined fairly and independently of ace4's commercial interests.

In the event of a discrepancy between the result displayed on your screen and the result recorded on ace4's servers, the server record shall be the definitive and binding result. ace4's gaming servers maintain complete logs of all game rounds, which may be reviewed by the player upon reasonable written request to support.

Each game provider (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) publishes Return to Player (RTP) percentages for their respective titles. These figures represent theoretical long-run averages and do not guarantee any specific result for an individual session.

08 Prohibited Conduct

The following activities are strictly prohibited on the ace4 Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of account balance, and referral to relevant authorities where applicable:

• Registering or operating more than one account, whether personally or through a third party.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or gain a wagering advantage.
• Exploiting software bugs, glitches, or errors in the Platform's code for financial gain. Any winnings derived from an exploited error are void.
• Colluding with other players in live casino games, poker, or any other competitive format to gain an unfair advantage.
• Engaging in arbitrage or matched betting strategies designed to circumvent the risk-based intent of ace4's promotional offers.
• Engaging in any form of money laundering, terrorist financing, or other financial crime through the Platform.
• Providing false identity or payment information at any stage of registration, verification, or withdrawal.
• Threatening, harassing, or abusing ace4 staff or other players via any communication channel.

09 Intellectual Property

All content on the ace4 Platform — including but not limited to software code, page layouts, graphic design, logos, brand marks, game interfaces, text content, and audiovisual elements — is the exclusive intellectual property of ace4 or its licensed game providers and is protected by applicable international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, scrape, reverse-engineer, modify, or create derivative works from any part of the Platform or its content without prior written authorisation from ace4.

10 Privacy & Data

ace4's collection, use, storage, and protection of your personal data is governed by the ace4 Privacy Policy, which is incorporated into these Terms by reference. By registering on the Platform, you consent to the processing of your personal data in accordance with the Privacy Policy. The Privacy Policy sets out your rights as a data subject, including your right to access, correct, or request deletion of your personal data.

ace4 will never sell your personal data to third parties for marketing purposes. Data sharing with third parties is limited to circumstances required for identity verification, payment processing, fraud prevention, and legal compliance. All third-party data processors engaged by ace4 are contractually bound to data protection standards consistent with internationally recognised practices.

11 Responsible Gaming

ace4 is firmly committed to promoting responsible gaming practices. Gambling is intended to be a form of entertainment. If gambling ceases to be enjoyable or begins to affect your financial wellbeing, relationships, or mental health, you are strongly encouraged to use the tools available within your ace4 account or to contact our support team immediately.

The following responsible gaming tools are available to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your account settings. Reductions take effect immediately; increases are subject to a mandatory 24-hour review period.
• Session Time Reminders: Configure alerts that notify you when you have been active on the Platform for a set period of time.
• Cooling-Off Period: Temporarily restrict access to your account for 24 hours, 7 days, or 30 days by contacting ace4 support.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for an extended period. During self-exclusion, your account is fully restricted and all marketing communications are paused.

Players must be 21 years or older. For more detailed information on available tools and external support resources, please visit the ace4 Responsible Gaming page.

12 Limitation of Liability

To the fullest extent permitted by applicable law, ace4 excludes all liability for losses of any kind arising from your use of the Platform, including but not limited to: loss of funds due to your own gambling decisions; losses resulting from technical interruptions, server downtime, or connectivity issues beyond ace4's reasonable control; losses arising from your failure to maintain account security; or indirect, consequential, or special damages of any nature.

ace4 does not warrant that the Platform will be available at all times without interruption. Scheduled maintenance and emergency technical work may result in temporary unavailability of some or all services. ace4 will endeavour to provide advance notice of scheduled maintenance where practicable.

13 Amendments to These Terms

ace4 reserves the right to amend these Terms at any time. Material changes will be notified to registered players via email and/or a prominent notice on the Platform not less than seven (7) days before the changes take effect, except where immediate amendment is required by law or to address a security risk, in which case changes may take effect immediately.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the amended Terms, you must cease using the Platform and contact support to close your account before the effective date.

14 Governing Law & Dispute Resolution

ace4 is an internationally operated platform. These Terms are governed by and construed in accordance with the laws applicable to the jurisdiction under which ace4 operates internationally. Any dispute arising out of or in connection with these Terms that cannot be resolved through direct negotiation with ace4 support shall be subject to binding arbitration in accordance with internationally recognised arbitration rules.

In the first instance, all complaints should be directed to ace4's customer support team at [email protected]. ace4 aims to resolve all complaints within five (5) business days. Where a complaint cannot be resolved informally, the formal dispute resolution process described in ace4's Complaints Policy will apply.

Nothing in this clause affects your statutory rights as a consumer under the laws of your jurisdiction, to the extent that such rights cannot be contractually waived.